In the event of returning the product, customer is fully responsible for the product's safe return to us. Item must be received within 7 days.

The return merchandise should include: order number, full name, shipping address, contact details, and the reason for return. All accessories and manuals must be included inside the package as it was originally received by the customer. Return merchandise should be boxed and well packed. Any missing parts, damaged items or inappropriate information will not be accepted. Spreefree.co.uk will have the right to dispose of any unidentified return aged over 7 days without notifying the customer.

Promotional Offers

All promotional offers must be returned in their entirety.

Unacceptable Returns

If you return an item to us outside the terms of our returns policy your statutory rights do not apply, we may not refund you. The item may be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice.

Please note: Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

Exception Section - Items Not Covered Under this return policy:

Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.

Items may be returned only with prior authorization.

All shipping and handling fees are non-refundable with an exception where Spreefree has made an error by shipping and incorrect item to the customer. In this case, Member must contact Spreefree to notify our department. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Spreefree must be informed of the receipt of incorrect merchandise within a week of the delivery.

No replacement will be issued on those unidentified returns once it has been disposed of. Customer is responsible for the returns shipping cost. The standard replacement shipping by Spreefree.co.uk will be ground shipping / Air Mail or the equivalent subject to be determined Spreefree.co.uk.

Warranty Coverage

All our products carry a seven day limited warranty. All branded electronics that Spreefree.co.uk sell are original and brand new. Manufacture's warranty is normally 12 months (please check this with your local service centre). The manufacture may refuse to honour the 12 months warranty if the product is imported; this is at the manufacturers discretion.

The limited warranty covers the following faults described below.

Customers must report this situation to Spreefree.co.uk within 48 hours of receipt. If the item is not tested or examined by the customer within the first 48 hours after the goods are received, the return policy would not be valid.

No further exception will be considered about the time issue. The 48 hours period starts from the time recorded as "delivered" in the courier service's tracking system.

Spreefree.co.uk will replace or repair a faulty item, In the event that a replacement or repair cannot be made due to product unavailability or any other technical reason, Spreefree.co.uk will refund the buyer in full including the original shipping charges. A repair order may take up to 14 business days starting from the day when Spreefree.co.uk received the defective unit. Spreefree.co.uk has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.

Neither network dependent features nor firmware related issues will be covered by our limited warranty repair coverage, regardless if the problem is permanent or not. Please refer to our product compatibility section regarding on the description of network dependent features. Spreefree.co.uk has the right to determine whether the issue pointed out by the customer is a network dependent feature or not. Spreefree.co.uk has the right to make the final decision on whether a repair process should be issued under any circumstances or situation.

Under any circumstances, Spreefree.co.uk reserves the final rights to approve any faulty replacement or a warranty coverage repair. Spreefree.co.uk also has the right to make the final decision on whether the issue pointed out by the customer is considering a defect or not. In the event that a replacement or repair is not granted to the customer, Spreefree.co.uk will send back the product back to the customer; In this case it is the duty of the customer to cover shipping costs.

The repair process by Spreefree.co.uk may take up to 14 business days upon item being received from the customer.

Return Policy For Mobile / Cell Phones

Product Compatibility / Specification / Colour Choices

Spreefree.co.uk is not responsible for any network dependent features and firmware related issue. Examples on network dependent features are MMS / GPRS / WAP / SMS / Messaging / Voicemail Indicator / Data Transfer / Network Frequency as well as any other device operations that have interaction with their service providers. Customers are responsible for ensuring the product's compatibility with their network operator / service provider.

Spreefree.co.uk has the right to make the final decision on whether a feature is considered network dependent or not. Spreefree.co.uk has the right to make the final decision on whether an issue is firmware related or not. Customer should be aware that network dependent features and firmware issues are not covered by our limited warranty coverage. Please refer to our limited warranty coverage section for details.

Customers should also be aware that the some products might not be primarily intended for use in your country or region. Therefore, the language specification on the device and manual might or might not fully support the language of your choice. In the event that an English manual is not available in the particular version that we shipped out, Spreefree.co.uk does not have any obligation to provide a copy of an English manual to the customer. However, we do try our best to provide a printed English manual in most cases or send English manuals via email.

Since the products that Spreefree.co.uk sell might not be primarily intended for your country or region, the product configuration and the related accessories might not be suitable or compatible in your country or region. Spreefree.co.uk will not be responsible for any incompatibility of the product and its accessories in your region or country.

Language version, firmware version and colour are shipped on a random basis unless prior arrangement is made by the customer. Once item is shipped, no exchange will be granted on language version, firmware version and colour choice. It is the customer's responsibility to ensure that they select the correct model, colour, firmware on time of order. For mobile phone purchases, the keypad will support both alphabetic and numeric characters. However, some versions or models possess additional language characters. These could be in Chinese, Arabic, or some other languages.

Liability

Spreefree.co.uk will not be liable for any personal injury, physical injury, and damage caused by the products that we sell.

For safety handling and operation on the product, please consult the instruction manual that comes with the product or contact the manufacturer directly. Any product recalls by the manufacturer will not be handled through Spreefree.co.uk.
Customers should contact the manufacturer directly for any related questions or enquiries.

Spreefree.co.uk has no obligation to provide technical support on products we sell, however we will try our best to answer all technical questions to the best of our knowledge. Please contact the manufacturer or your service provider directly for technical and product assistance

Please Note: Spreefree.co.uk will not be responsible for returned packages if lost by your mailing service. Also note that shipping fees and insurance are - NON Refundable. In certain cases, there might be other miscellaneous fees pertaining to your order which are also non-fundable.

Manufacturer's warranties are processed by the manufacturer. For warranty questions, inquiries, or repairs, please contact the manufacturer.

Note: Some GSM phones may not contain instruction books in English or any particular language. You may download manuals from respective manufacturer's websites or order directly from manufacturers or service providers.

Customer is responsible to confirm the compatibility of the purchased item with their service provider. PLEASE NOTE: Check before purchase that your country network service is supported by some Tri-Band phones.

Customer is responsible to set up the phone and the phone's functions including but not limited to the web browser.

This policy may be modified or changed without any further notice.